I will tell you about this nightmare that I experienced on Gray hound bus yesterday.
When I write about this I am still shaking.
I and my mother took a bus from Waterville
Maine
to Boston
Massachusetts
on 24 Jan.
At 14:45.
On the high way I was sitting in the middle of the bus .
I was falling asleep after the short stop in Portsmouth NH where I was trying to get something to drink, and told to came back soon by driver.
At that time nothing was wrong.
But just the e driver was always very worried about time.
I was wondering why this driver is so frustrated.
Since he always push us to come back soon we didn’t have enough time to go to bath room or run into the station to get something to drink.
Hearing a man behind me said ‘’Oh it is about 10 min to get to the Boston South station’’
I was also thinking the same thing and felt very happy to be able to get out of the bus after the long drive form Maine
.
I was looking out of the window and enjoying the view of
Down town Boston
.
I was lying down and thinking that I had to start preparing to get off.
When I was still sleepy and lazy to get up, I found some of the passenger went in front.
And talking to the driver for a while.
I was wondering why people are getting of here?
‘’Was it any bus stop on the milled of the high way? Does the bus company allow them to get of on the High ? Why does it take so long just to get off?’’
And I felt something was wrong after finding people in the front seat was whispering something .
So I went there and see what was going on.
I found something was wrong but I didn’t know..
I thought may be this driver has health problem.
It seemed like people were caring driver.
And then, the bus started to move so I went back to my seat for safe.
Suddenly the bus was going towards the guardrail in the middle of the High way and almost going to crush in there.
All the passenger screamed.
At that time , one Van was almost going to crash in to our bus and then our driver turn in a different direction and was going to crash into the other edge of the high way was often cossing High bridge
A few passenger who had cell phone tried to call 911.But line was busy for so long .
I called nearly 10 times but the answer was all recording.
So some passenger started to call their family , friend, accommodation to asked them to call 911 for us and tell them where we were and really need rescued .
We tried to stop driver but he never listen us and driving like a mad.
I thought he went insane.
And the drivers seat was blocked and locked by the plastic gate..
So no one could go into the driver’s seat and stop him .
Only thing that we could do was to tell him to stop..
Now matter how many times we asked him to stop he didn’t stop.
The more we talk to him the more he was trying hard to drive .
So when he was again going to crash in to the another edge of the high way
(that was quite high)
I shouted ‘’Stop right there!!’’
But one women whispered to me ‘’DO NOT STIMULATE HIM BEACAUSE HE IS CONFUSED’’
Then , I kind of understood what is happening.
Still he was driving crazy.
When the bus driver ran in to the edge of the high way,
Every body in the bus was standing and panicked,
We all screamed and a man shouted ‘’’lie down in case we crushed’’
I thought I was going to be killed.
After while , we heard siren of police car and ambulance.
First police man came in and said ””Hi guys how are you doing?””
And came into the bus and asked how many passenger is on board and checked a number and asked if any one injured.
We were so happy to see the police , we thought we will going to be Okey.
A woman doctor came in and checked the driver’s pulse and checking the blood pressure.
I was still very afraid that he might start driving in any time.
Driver was explaining
‘’ I was just missed the turn and got anxious.
This is only my second time to Boston
so I didn’t know the way.. I am Okey I was just…’’’
‘’but you were sweating a lot right?
“Yes .”
What kind of medication are you having right now?
“”Just high blood pressure medicine””
‘’ Thank you for driving such a long distance.’’
We talked very nicely to him not to upset him but in fact we were really nervous.
He agreed to get off the bus so we were very very happy.
We helped him to get his hand bag and coat and a plastic bag that he had.
I was really relieved when the driver was doing down to get on ambulance.
A man said he really need to go out and smoke.
But soon police man came in and close the door.
He said
“” Here curcus came now “”
I saw to TV cameraman came and shooting in side the bus from the front window.
‘’If you talk to them things gonna get much bigger complicated.
Don’t even talk to them””
Police said
So a few people in the front seat shouted
‘’go away !!! We have nothing to tell you about.
everything is ok now nothing to talk to you guys”
My mom was saying that we should tell all this story to the media to let them know what is happening to us in case gray hound doesn’t help us to solve problems.
And she was wondering why people was telling them that way.
I asked them why
They said
“”because we were told not to talk to them””
I guess we were in a big tension for a long while so people needed some thing to stress out their anger.
About 30 min later , an alternative driver came to our bus
I thought he was someone introduced from either police or from gray hound bus company..
People told me that he is just a driver of the big vehicle who just passed by.
So he was pushing many buttons and gears and checking how this bus works.
He tried to move the bus but once it moved and stopped ,
But even after 20 min he couldn’t move the car so we all started to worry again,
This new driver was getting a instruction from the bus company to move the car but
Never worked so he was also panicked.
We thought we were left alone on highway.
We were expecting Gray hound will send a person to take care of this but no one came.
20 more min later, a police man came and asked if there is any emergency gear pulled.
But every one said no.
A guy behind me said’’ If we knew there was a gear we had pulled earlier.’’
10 min later
New driver shouted
“”I got it “” and start moving slowly.
But it was very unstable drive and we all worried.
When he went down the street from this big bridge
He suddenly stopped.
My mom said it is so dangerous to stop in the middle of the road this way for long time like this..
After a while a police man came in to the bus ,
I was glad.
I asked this police
“”Please don’t leave us alone.
Please follow this bus until we get to south station,
He said OK.
The bus slowly moved and took long time to get to the station
I thought gray hound company people was waiting to apologize us,.
But no one was there
And other police was there but he didn’t know what was happening at all.
So we had to tell them all over but we were too tired to tell them the whole story,
After arrival many people had already miss the connecting bus to another states
And most of them were trying to figure out how to get to the next destination,
We went to the ticket counter to tell the story .they also didn’t know what happened to us .
The man in the counter just gave us a piece of paper and said
our manager will decide what to do ..we have no right to decide anything about this now
I asked
“Can I see your manager now?”
He said
“”He went back home already”
I asked
“don’t you know his number?”
He said
“NO I don’t”
Everybody was just filling out the form and running for the next transportation.
I saw a woman who was sitting in the front and telling the doctor what happened.
I knew she knew exactly what happened to us and she was the one
Telling driver what to do and trying to deal with this emergency.
So I went to her and said thank you.
She started to explain many things.
“”When I saw the driver his eye was turned to the white side and head was toward back.
He sweated a lot and I thought he died already.
So I took his pulse by putting my finger on neck but she still find the pulse and he was breathing.
But he was totally lost conscious but still driving..
After that he stopped once.
Then started to drive
(at that time we all realized he wad driving like a crazy man and had horrible experience)
She continued.
“”You know what .I was the one pulled the emergency gear
If not we were definitely crushed fallen down from the highway.
But I didn’t say that because we passengers are not allowed to touch anything in the drivers seat .
I drive sports car truck 4WD etc…so I knew how to drive I knew exactly where the thing.
I am still shaking.””
That was almost 11 30 at night
I told her
“If we didn’t have you on the bus , we 23 passenger were all killed. You know you saved all of us.
You really need a place to stay for tonight.
“”But I don have enough money””
“”Gray hound should appreciate you and take care of you””
“”I asked but they said they can not help now.””
So I told her to offer an accommodation for tonight
But she said she will miss connecting bus.
“”If I change the bus I have to pay another 10 dollar for the fee,””
She said”” Gray hound didn’t even allow her to borrow couple of dollars to have something to drink at the station,””
I said
“”That is ridiculous.!!!!!!!!!!!!!!!!!!
You saved 23 passengers life but they don’t even give you a couple dollars for a drink??
Let’s go to talk to the gray hound counter !!!!!””
We went to talk to the greyhound counter but a counter woman didn’t even know what happened to us at all and she was very shocked.
Even other man in the counter thought that was just drivers sickness and didn’t know how frightening incident it was,
She told us to go to the police and tell them what happened .
She said “You should go talk to the police . not us.’’
So I was very very surprised to know that we were not taking care by anyone .I and she went to the police station and trying to explain what happened to us.
But the police officer in the south station was mad at us and said
“”That is a matter of State police not us!!””
So I said
“”But I want you to let me know their no so that I can tell them exactly what happened
They only know that bus driver got sick and lost control that was it! But this is much more than that!!””
He shouted again to us
“It is not under our control. Just go to State police””
Gray hound is not doing anything
I told that lady
“”We were in such a big terror but they do not even support for the people who needs alternative transportation .””
They didn’t even come to the bridge and see if we were ok,
They didn’t even send alternative driver from their company
They didn’t even educate their driver what to do when they have health problem
( he was still trying to drive many times)
And they didn’t even come to see us at the bus terminal to see us
(they said the manager went back home .)
And they are ignoring our anger
No apology ,no explanation.
If Gray hound doesn’t take this incident seriously.
I am very sure that they will have much serious problems in the near future ,
Yoshika Ishii
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